People
Lead and support the Member Engagement Team across frontline member support, membership administration and service delivery. Clearer work allocation, stronger operational visibility, supportive team environment.
JJ Argent
Systems builder.
Problem solver.
People enabler.
Senior Operations, Programs & Digital Transformation Leader
I turn complex, people-dependent work into clear, scalable systems — bringing together people leadership, operational improvement, digital transformation and practical automation to make work simpler and experiences better.
14+ Years ExperiencePeople · Systems · Impact
Melbourne, Australia · Internationally mobile · Open to senior roles, projects and partnerships.
Portrait · JJ Argent · Melbourne
Evidence · Verified
Real programs · Real scale
525+
Events delivered annually
University of Melbourne Union
8,000+
Weekly stakeholder reach
University of Melbourne
200%
Sponsorship growth · $1.2M secured
University of Melbourne Union
$1.75M
Festival budget stewarded
Calgary Pride
94 FTE
17 buildings · $2.8M budget
University of Toronto
+35%
Attendee satisfaction lift
University of Melbourne Union
Current chapter · Sep 2026 — Present
Active engagementMember Engagement & Digital Transformation Manager
Australian Services Union
Victorian & Tasmanian Authorities & Services Branch · Melbourne
Leading the people, systems and workflows behind frontline member engagement across Victoria and Tasmania — connecting people, processes, CRM and technology to improve how members are supported.
Systems
Oversee and improve the branch CRM and digital workflows. Connected processes across iMIS, Microsoft 365, SharePoint, Teams, Zoom Phone and automation to reduce unnecessary manual administration.
Impact
Improve member experience, service consistency and operational visibility. Use data, reporting and workflow analysis to identify trends, reduce bottlenecks and support member engagement, retention and growth.
Working across
People LeadershipMember ExperienceDigital TransformationCRM & iMISWorkflow DesignAutomationMicrosoft 365Operational ImprovementData & Reporting
How I work
Systems. · Impact. · People.
Different challenges. Same approach.
01 · Systems
Make complex work simpler.
I look for where work gets stuck, duplicated or unnecessarily manual — then design clearer processes and practical systems around the people doing the work.
02 · Impact
Build change that lasts.
The goal isn't simply to launch something new. It's to create measurable improvements that continue working after implementation.
03 · People
Design around humans.
Technology only works when people understand it, trust it and can actually use it. Good transformation starts with the people doing the work.
Selected work · Case study
From a carpark
to 8,000+.
A folding table. A spreadsheet. A carpark. Twelve months later, a documented and scalable food-relief operation supporting more than 8,000 students weekly.
The team
Staff, volunteers & senior leaders
The work
COVID-era operations · masked volunteer packs
The system
Union Mart · a documented, dignified retail model
Operations · Systems Design · Community Impact
Explore the full case studyMy approach
Built to run
without me.
Good systems shouldn't depend on the person who created them.
The best measure of a leader is not how essential they are in the room — it's how quickly the room stops needing them.
Sustainable transformation isn't a launch event. It's what still runs on day 300 — because the process is clear, the ownership is named, the documentation is useful, the systems are accessible, and the people using them are supported.
Every process, team structure and piece of technology I put in place is designed for that day. So that when I move on, the work doesn't leave with me.
What that looks like
Clear processes
Written down before they're needed.
Clear ownership
Every step has a name against it.
Useful documentation
Short enough to read in five minutes.
Accessible systems
Anyone in the team can pick them up.
Supported people
Training, context and safety to run it.
In the field
Programs
in the wild.
Snapshots from 12 years of student programs, festivals, cultural activations and community events across Australia and Canada. Real crowds. Real scale. Real work.
IDAHOBIT Day — UMSU
Inclusive events · Student experience
IDAHOBIT Day celebration
2022·University of Melbourne · Parkville, VIC
Bands & Brunch: BABBA — UMSU
ABBA tribute · Live music activation
Bands & Brunch — BABBA (ABBA tribute)
2022·University of Melbourne · Parkville, VIC
Eid Mubarak — UMSU
Cultural programming · Community-led
Eid Mubarak celebration
2022·University of Melbourne · Parkville, VIC
Bands & Brunch: African drums — UMSU
Diversity celebration · Live music
Bands & Brunch — African drums
2022·University of Melbourne · Parkville, VIC
Start of Uni Party — UMSU
Orientation Week · Campus life
Start of Uni Party (Orientation Week)
2022·University of Melbourne · Parkville, VIC
Let's connect
Have a complex problem
that needs making simpler?
Senior roles, transformation programs, consulting engagements or a coffee. I reply within two business days.