About · JJ Argent

Different roles.
Same problem-solving brain.

Across Australia and Canada, I've built my career at the intersection of people, operations and systems.

From major events and student experience to university programs, community initiatives and member engagement, I've repeatedly found myself working on the same challenge: making complex operations simpler, helping people succeed and building systems that create lasting impact.

Today, I lead Member Engagement and Digital Transformation at the Australian Services Union's Victorian and Tasmanian Authorities & Services Branch — connecting frontline service delivery, team leadership, CRM improvement and practical digital transformation.

Different sectors. Different challenges. The same commitment to making things work better.

People

Leadership, collaboration and experience.

Systems

Operations, processes and transformation.

Impact

Meaningful results that continue to deliver.

JJ Argent

Current chapter · Sep 2026 — Present

Member Engagement & Digital Transformation Manager

Australian Services Union

Victorian & Tasmanian Authorities & Services Branch · Melbourne

Leading member engagement operations, frontline service delivery and digital transformation across the Victorian and Tasmanian Branch.

My role brings together people leadership, member experience, CRM improvement, operational workflow design and practical automation — helping teams deliver more consistent, effective and sustainable member support.

Australian Services Union — Victorian & Tasmanian Branch team. JJ Argent seated front-centre wearing a blue-and-black striped shirt. — ASU Vic/Tas team · 2026

ASU team — tighter crop with JJ visible among colleagues

Area 01

People & Member Experience

Leading the Member Engagement Team across frontline member enquiries, membership administration and service delivery, with a focus on supportive leadership, effective workload coordination and responsive member experiences.

In practice

Introducing regular team huddles and more structured operational communication
Conducting staff development conversations and structured feedback
Improving visibility of workload, staffing coverage and competing service priorities
Clarifying team responsibilities and frontline service expectations

Working across

People LeadershipMember ExperienceOperational ImprovementCRM & iMISWorkflow DesignMicrosoft 365Power AutomateTeams & SharePointData & ReportingChange Management

My career journey

A career built on people, programs and possibilities.

Different roles, industries and countries. A consistent focus on solving problems, bringing people together and creating systems that make a real difference.

Experience

A closer look at my career.

Explore the roles, projects and achievements behind my work across leadership, operations, programs and digital transformation.

Victorian & Tasmanian Authorities & Services Branch. Leading member engagement operations, frontline service delivery and practical digital transformation.

Lead the Member Engagement Team across frontline enquiries, membership administration and service delivery — introducing structured team huddles, workload visibility and staff development conversations.
Review and improve how member enquiries, membership administration and Industrial Support referrals move through the organisation — clearer triage, allocation and escalation.
Oversee the use of iMIS and connected workplace technologies (Microsoft 365, Teams, SharePoint), investigating data quality and developing more consistent CRM documentation.
Design and test Power Automate workflows for member referrals, follow-up and overdue monitoring — validating with fictional records before any live operational use.
Develop practical staff guides, templates and operational instructions to support consistent service delivery and member experience.
Introduce structured booking capacity, manager-approved escalations and continuity rules so open and closed cases don't fall through the cracks.

ASU Vic/Tas

How I work

Systems. · Impact. · People.

Different challenges. Same approach.

01 · Systems

Make complex work simpler.

Understand how work actually happens, identify unnecessary complexity and design clearer processes and practical systems.

02 · Impact

Build change that lasts.

Create meaningful improvements that can be measured, maintained and developed over time.

03 · People

Design around humans.

Support the people doing the work and ensure systems improve their experience rather than create additional complexity.

Beyond the CV

A broader part of the story.

Outside formal job titles, I've always been drawn to community, creativity and experiences that bring people together. From volunteering and community initiatives to living and working internationally, those experiences have shaped how I approach leadership, collaboration and the work I do.

Community Involvement
JJ's Community Support · Melbourne, during COVID-19

International Experience
Australian High Commissioner reception · Toronto

Harm reduction & inclusion
Thorne Harbour Health volunteer days

Events & activations
UMSU IDAHOBIT Day — bringing people together

Representation & advocacy
Representing JCU in Canada

Founder & Program Director

JJ's Community Support

2020 – 2023 · Melbourne, Australia

Volunteer — Community harm-reduction & LGBTQIA+ health

Thorne Harbour Health

Ongoing · Melbourne, Australia

Founder & President

Redlynch Valley Community Inc.

2015 – 2019 · Cairns, Australia

Student & Academic Representative

JCU Academic Board & Broderick Review Group

2017 – 2019 · Cairns, Australia

What others say

Real people. Real impact.

JJ is an absolute pleasure to work with. He is a consummate professional and fantastic colleague.

Shawn Kazubowski-Houston

Assistant Registrar & Placement Support Officer

Emmanuel College of Victoria University · University of Toronto

LinkedIn · 29 Aug 2025

Systems & Transformation

From the moment I joined UMSU, JJ's welcoming personality put me at ease and made me feel a sense of belonging in the team.

Barbra Yan

Former UMSU colleague

University of Melbourne

LinkedIn · 6 Apr 2024

People Leadership & Inclusion

Let's connect

Different challenges.
Let's build something better.

Whether it's a leadership opportunity, transformation project, collaboration or simply a conversation about making complex work simpler, I'd love to connect.

Let's talk

Different roles.
Same problem-solving brain.