Systems builder.
Problem solver.
People enabler.

Mar 2026 – Current (Contract)

Melbourne, Australia

Senior Coordinator, Projects & Developments

• Direct end-to-end planning for Monash Open Day across five student portfolios, aligning access, peer learning, disability support and development teams within a single operating plan.
• Lead recruitment, onboarding and coordination of 300+ student staff and volunteers per semester across university-wide activations and services.
• Manage annual multi-channel communications planning across five departments in partnership with central marketing and communications, translating complex service priorities into clear audience journeys.
• Design registration, feedback and focus-group infrastructure using Qualtrics and related workflows to improve insight, accessibility and support for priority student cohorts.
• Convene senior internal stakeholders and external partners to resolve dependencies, clarify ownership and deliver compliant, accessible outcomes across multiple workstreams.

Oct 2025 – Current

Remote – Cairns

Business Manager

• Direct strategic planning and daily operations for a growing security business, market development, team leadership and compliance management.
• Develop and execute strategic business plans that identify and secure new opportunities across the local security market, driving revenue growth and regional expansion.
• Serve as primary advisor to key clients and partners; lead sales presentations and contract negotiations.
• Manage budgets, forecast revenue and prepare financial reports to ensure profitability and fiscal sustainability.

Oct 2025 – Present

Cairns, Queensland

Business Manager & Co-Owner

• - Co-own and direct a family electronic security integration business alongside primary employment
• - Direct strategic planning and daily operations — market development, team leadership and compliance management
• - Develop and execute strategic business plans that identify and secure new opportunities across the local security market, driving revenue growth and regional expansion
• - Serve as primary advisor to key clients and partners; lead sales presentations and contract negotiations
• - Manage budgets, forecast revenue and prepare financial reports to ensure profitability and fiscal sustainability

Nov 2024 – Sep 2025

Toronto, Canada

Business Manager, Ancillary Services Operations

• - Led operational delivery across a 17-building portfolio supporting a 94 FTE unionised workforce within a $2.8M operating environment, spanning facilities, security, IT and catering
• - Configured EventPro with developers as a single integrated bookings and operations platform, connecting billing, dietary requirements, client follow-up and reporting
• - Authored SOPs, manuals and video training that converted undocumented knowledge into repeatable process for staff and student associations
• - Chaired weekly cross-campus operations meetings with IT, security, facilities, catering and the Dean of Students
• - Directed logistics for the Toronto International Festival of Authors, guest lecture series, graduations and Open Days
• - Managed rostering and deployment for 45+ casual staff and volunteer networks with 24/7 on-call readiness

Jul 2024 – Jan 2025

Calgary, Canada

Manager, Production & Programming

• - Directed end-to-end production and programming across a 24-event festival reaching 145,000+ attendees within a $1.75M environment, including the city-centre parade and flagship two-day festival
• - Managed Princess Island Park takeover: multi-stage technical layouts, licensed areas, vendor and sponsor footprints
• - Led staff, contractors and 230+ volunteers through peak operations, building trust across government, emergency services, sponsors and advocacy groups
• - Navigated stakeholder diplomacy with police, ambulance and municipal councils to resolve politically sensitive issues without disrupting delivery
• - Resolved complex operational challenges while maintaining festival integrity and community safety

Nov 2022 – Jun 2024

Melbourne, Australia

Division Manager, Events, Advertising & Sponsorship

• - Division-wide accountability for 525+ annual events and a workforce of 4 FTE, 3 part-time, 25 casual and 160+ volunteers
• - Directed the five-day Orientation festival across nine buildings, two theatres and an amphitheatre, with 200+ club and commercial activations
• - Built a sponsorship portfolio exceeding $1.2M in cash and in-kind value, and established operating frameworks for approvals, vendors, staffing, risk and accessibility
• - Deployed digital marketing campaigns engaging 145,000+ annual stakeholders
• - Led cross-functional teams through high-volume event delivery, managing competing stakeholder priorities and complex logistics

Aug 2022 – Jun 2024

Melbourne, Australia

Division Manager, Events, Advertising & Sponsorship

• Held division-wide accountability for 525+ annual events and a workforce of 4 FTE, 3 part-time employees, 25 casual staff and 160+ volunteers.
• Directed the five-day Orientation festival across nine precinct buildings, two theatres, an outdoor amphitheatre and 200+ club and commercial activations, plus satellite campus programs.
• Built and managed a sponsorship portfolio exceeding $1.2M in cash and in-kind value through naming rights, activation packages and multi-year partnerships.
• Established operating frameworks for approvals, vendors, staffing, risk, accessibility and cross-campus delivery while aligning faculties, central marketing, accommodation providers, clubs and external partners.

Aug 2021 – Nov 2022

Melbourne, Australia

Project Manager & Food Relief Coordinator

• Transformed a temporary carpark-based aid pilot into a university-scale food-relief program, growing weekly registrations from 400 to 8,000+ while preserving dignity and accessibility.
• Secured a dedicated commercial building and embedded the service into longer-term funding and operational frameworks while owning service design, communications, suppliers, intake logistics and crisis response for 12 months.
• Recruited and trained a rotating workforce of 400+ student and staff volunteers, creating the documentation, safety procedures and role clarity required for safe scale.
• Shared the operating model with universities nationally, contributing practical guidance to the broader tertiary student-support sector.

Apr 2021 – Aug 2021

Melbourne, Australia

Student Engagement Coordinator

• - Modernised club registrations and intake workflows using Smartsheet and - - Eventbrite, reducing processing times by 20%
• - Managed frontline reception, phone networks and complex student escalations with responsiveness and care
• - Coordinated logistics for Open Day, Orientation, Family Day and SWOTVAC across multiple venues and teams
• - Replaced paper-heavy processes with digital pipelines, improving data accuracy and team efficiency

Apr 2021 – Aug 2021

Melbourne, Australia

Student Engagement Coordinator

• Replaced paper-heavy club and program workflows with digital forms, databases and automated pipelines in Smartsheet and Eventbrite, reducing processing time by 20%.
• Managed the primary customer-service hub and complex escalations while coordinating Open Day, Orientation, Family Day, SWOTVAC and exam-support programs with student casual staff.

Nov 2019 – Apr 2021

Melbourne, Australia

Team Lead - Admissions

• - Led high-volume recruitment pipelines for university partner programs, managing multi-channel intake and enrolment workflows
• - Exceeded enrolment targets by up to 180% through process optimization and team coordination
• - Built and managed CRM dashboards to track pipeline health, conversion rates and performance metrics across teams
• - Mentored and supported team members through complex customer interactions and enrollment challenges
• - Streamlined admissions workflows, reducing bottlenecks and improving candidate experience

Nov 2017 – Nov 2019

Melbourne, Australia

Duty Manager

• - Directed after-hours operations for a residential student community, managing safety, facilities escalation, compliance and wellbeing response
• - Responded to emergency situations with calm judgment, de-escalating conflicts and coordinating with external services (police, ambulance, maintenance)
• - Ensured 24/7 on-call readiness, balancing immediate resident needs with operational protocols and duty-of-care obligations
• - Maintained compliance documentation, incident reporting and handover records for continuity across shifts
• - Built trust with resident community through responsive, empathetic engagement and consistent presence during peak times
• - Coordinated with facilities, security and management teams to resolve operational issues and improve resident experience

Aug 2013 – Jun 2018

Cairns, Queensland

Student Union President; Cairns Officer; Equity Officer

• - Served as Student Union President, representing student interests across institutional governance, equity advocacy and frontline support
• - Worked directly with university executives and review panels on policy development and institutional change
• - Co-founded JCU's first Student Advisory Forum and collaborated on the Broderick Review Action Plan — a 32-recommendation strategy on cultural change, systems and education
• - Served as Cairns Officer and Equity Officer, advocating for underrepresented students and marginalized communities
• - Nominated for Young Australian of the Year, Cairns 2017
• Invited to represent JCU internationally in Canada on student leadership and institutional reform